FAQS
Why do I need to pay customs import taxes?
If your order ships from outside of your country or zone, you may be subjected to pay import taxes to your government. Every country has different import tax rates based on their import law. Your order price includes only product value and shipping cost but does not include import taxes.
What if my customs import taxes are high?
Please contact us. We can help you to reduce your tax rates.
Do you offer import tax free shipping?
Yes, but only in some cases, like if your order ships from the same country or zone as your shipping location, then it is more likely you don't need to pay import taxes and it is tax free shipping.
Support & Warranty
I have received faulty/damaged/broken parts. What should I do?
Please raise a complaint in this seller support request form. We will request the seller to ship you replacement parts under your warranty program. If seller denies replacement or not responding, please file a claim ( refer to these steps on how to do it) and contact seller via resolution center.
Who offers the warranty?
Manufacturer offers the warranty.
What is the maximum support team response turnaround time?
It takes several working days to respond, but usually they respond ASAP.
Which mode of support do you offer?
We offer support via Phone, Email and Text Live Chat.
I am not getting any response from the support team, what should I do?
Please wait until the response turnaround time, but if you didn't get response even after that, please contact us.
Who is handling my support requests?
Your support requests are handled by the seller support team.