RETURN POLICY
REFUND, RETURN & CANCEL
By placing an order, you have confirmed that you have read, understood and accepted these following policies.
Returns
We accept return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase. To complete your return, we require a receipt or proof of purchase. Please contact our support team via email for more information. Please be informed that you have to pay the return shipping fee.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain number of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your payment card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Cancel order
You can only cancel your order within hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee will be applied for the cancellation. Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
We will refund as soon as we see normal logistics.